Welcome to the
Atlas Cleveland
Residents’ Page

You’ve rented before, but you probably have not worked with a property management (PM) company truly cares as much as we do. We are paid by the property owners to maintain the property, but we also prioritize your satisfaction because good tenants need to be kept happy. How do we do that?

• Responsive communication - we have a high tech PM app that allows you to upload quick photos of any issues, and our email/phone lines route to real people

• Resident onboarding - we don’t expect you to “just figure it out.” We do a physical onboarding with you so you know how everything works before we hand over the keys

• Quarterly coaching sessions (optional) - want to figure out how to eventually own a home, or make some easy/affordable/landlord-approved cosmetic updates to fit your style? We offer tips and tricks and quarterly sessions to help you live your best life.

Log into your tenant portal—easy. You can pay with a bank account, credit card, or set up automatic recurring payments so you never miss a due date.

Need to pay with cash? Contact us for your Cash Pay ID and we’ll point you to the nearest authorized payment location.

Maybe. Each property is unique and the owner may have strong preferences. Submit a pet application, and we’ll let you know if your pet is approved. Additional pet rent and deposits may apply.

No. All security deposits stay in place until everyone moves out. We can’t confirm the home’s condition until the unit is completely vacant.

The new roommate must apply, obtain a credit/background check, and be approved by Atlas Cleveland before moving in. If approved, everyone signs updated lease documents so all residents are on the lease—no drama.

Your roommate must give a 30-day written notice. You’ll need to show that you can afford the home on your own. Security deposits are not partially refunded mid-lease—you and your roommate settle that between yourselves. If you can’t qualify alone and are unable to find another qualified roommate, please contact us for next steps.

Usually yes, but you must submit a written request and sign an agreement before installing anything. There may be placement restrictions or HOA rules (if your residence is in a condo building, for example).
You’re also responsible for removing the dish and repairing any damage when you move out.

Yes. After you move out, we inspect the home for damage beyond normal wear and tear. Any costs for damage beyond ordinary wear and tear are deducted, and the remaining deposit is refunded to you within 30 days, as required by Ohio law (ORC 5321.16).

It depends—if you caused the problem or if you miss an appointment with a maintenance vendor. Normal wear and tear is on us. Avoidable damage is on you.

No. Late fees are enforced across the board so all residents are treated equally and fairly. We don’t “pick favorites.”

Emergencies include:

• A main sewer line backup

• A major water leak or burst pipe

• Any issues that would reasonably impact your life/safety/wellbeing

After hours, call our office and follow the prompts to reach our on-call emergency service.

Yes. All residents must maintain renter’s insurance for the entire lease term.